Returns & Refunds

Return Policy

We want you to love your Bellux purchase. If something isn't quite right, we're here to help. We offer returns for eligible items within 30 days of delivery. All items must be unworn, unwashed, in original condition, and with all tags attached. Items

How do I start a return?

Starting a return is quick and easy:. Once submitted, you'll receive a confirmation email with all the details and next steps. Tip: Make sure to submit your return within 30 days of delivery. After this window, we're unable to accept returns.

What are my return options?

When you submit a return, you can choose from the following options:. Don't want to ship anything back? Keep the item and receive a 50% partial refund to your original payment method. This is the quickest option available. Choose store credit and rec

Return Conditions

To be eligible for a return, items must meet the following conditions:. Items that do not meet these conditions may be rejected or returned to you at your expense. The following items cannot be returned:

What is a Green Return?

A Green Return means you keep the item instead of shipping it back. This is available on two of our return options:. You can select a Green Return option when submitting your return through our Returns Portal.

When will I receive my store credit or refund?

Here's what to expect once you submit your return:. Store credit is sent via email as a unique code, ready to use immediately. Refunds to original payment may take an additional 5–10 business days to appear on your statement, depending on your bank o

How do I use my store credit?

Using your store credit is simple:

I received a faulty or incorrect item

We're really sorry about that! If you believe you've received a faulty or incorrect item, please follow these steps:. Our team will review your case and get back to you as quickly as possible. Faulty and incorrect item claims are handled on a case-by

Haven't received your store credit?

Before contacting us, please check the following:. If you've checked all of the above and still can't find your store credit, please get in touch with us via our live chat or contact form and we'll sort it out for you.