Our customer service team is available Monday to Friday during business hours and will get back to you within 1–2 business days.

In the meantime, you might find what you're looking for even faster in our Help Centre FAQs - most customers find their answers there without needing to wait.

Help Center - Bellux

Return Policy

How do I start a return?

What are my return options?

Return Conditions

What is a Green Return?

When will I receive my store credit or refund?

How do I use my store credit?

I received a faulty or incorrect item

Haven't received your store credit?

Returns & Refunds

Can I cancel my order?

Can I make changes to my order?

My shipping address is incorrect, can I change it?

I'm missing an item from my order

I received an incorrect item

I didn't receive my order confirmation

Orders & Payments

How much is shipping & what are the delivery times?

When will my order be dispatched?

How do I track my order?

My tracking isn't updating — what should I do?

My order hasn't arrived — what should I do?

Will my delivery require a signature?

Shipping & Delivery

Payment Disputes & Chargebacks

What Happens When You File a Chargeback?

I Filed a Chargeback — What Now?

Chargebacks & Disputes

Pre-Sale Items — What to Know Before Ordering

Fake Reviews & Unofficial Trustpilot Profiles

Some of our products are available as pre-sale items. This means the item is not yet in stock but can be ordered in advance at a special price or before it officially launches. Pre-sale items may have a longer delivery time compared to regular orders

Some of our products are available as&#xA0;pre-sale items. This means the item is not yet in stock but can be ordered in advance at a special price or before it officially launches.<h3 id="what-does-this-mean-for-delivery">What does this mean for delivery?</h3>Pre-sale items may have a&#xA0;longer delivery time compared to regular orders. Typically, pre-sale items take between&#xA0;5 to 15 business days to be dispatched, depending on the product. Once dispatched, standard delivery times apply based on your location.Please note that delivery times for pre-sale items can vary from product to product. The estimated dispatch window will be indicated on the product page whenever possible.<h3 id="need-more-details">Need more details?</h3>If you&apos;d like to know the specific delivery estimate for a pre-sale item before purchasing, please get in touch with us via&#xA0;live chat on our website or through our&#xA0;contact form &#x2014; we&apos;re happy to give you a more accurate timeframe.Good to know: Pre-sale items follow the same return policy as regular orders. The 30-day return window starts from the date you receive the item, not from the date of purchase.

We are aware that there are several profiles on Trustpilot that do not belong to Bellux but are being mistaken for our store, many of which contain negative reviews that are not related to us. Important: Our only official domain is usebellux.com. Any

We are aware that there are&#xA0;several profiles on Trustpilot that do not belong to Bellux but are being mistaken for our store, many of which contain negative reviews that are not related to us.Important: Our only official domain is&#xA0;usebellux.com. Any Trustpilot profile that does not display this exact domain does&#xA0;not belong to us and is not associated with our store in any way.<h3 id="how-to-verify-youre-looking-at-the-right-profile">How to verify you&apos;re looking at the right profile</h3><ol><li>Check the&#xA0;domain/website listed on the Trustpilot profile</li><li>It must show&#xA0;usebellux.com &#x2014; this is our one and only official website</li><li>If the profile shows a different domain (e.g., &quot;bellux.com&quot;, &quot;bellux.nl&quot; &quot;belluxfashion.com&quot;, or any other variation), it is&#xA0;not us</li></ol>We take our reputation seriously and work hard to provide the best possible experience for our customers. If you have any concerns about the authenticity of a review or profile, please don&apos;t hesitate to contact us via&#xA0;live chat or our&#xA0;contact form.Our official website: <a href="https://usebellux.com/">usebellux.com</a> &#x2014; this is the only domain that belongs to Bellux.

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