Orders & Payments

Can I cancel my order?

Unfortunately, we are unable to cancel an order once it has been placed. Our team begins processing orders as quickly as possible, and once an order enters the fulfilment process, it cannot be stopped or reversed. If you've changed your mind, you're

Can I make changes to my order?

Once an order has been placed, we are unable to make changes such as adding or removing items, changing sizes, or modifying product options. If you entered the wrong shipping address, please contact us as soon as possible via live chat or contact for

My shipping address is incorrect, can I change it?

If you've noticed a mistake in your shipping address, please contact us as soon as possible via our live chat or contact form. We will do our best to update the address before your order is dispatched. However, if your order has already been shipped,

I'm missing an item from my order

We're sorry to hear something is missing from your order! There are a couple of reasons this could happen:. If you've received all your parcels and an item is still missing, please get in touch with us via live chat on our website. Please have your o

I received an incorrect item

We're really sorry about this! If you received the wrong item, please follow these steps:. Our team will review your case and get back to you as quickly as possible to resolve the issue.

I didn't receive my order confirmation

After placing your order, you should receive a confirmation email within a few minutes. If you haven't received it, please try the following:. All order confirmations, shipping updates, and delivery tracking information are sent by email only. If you