I didn't receive my order confirmationUpdated 5 hours ago

After placing your order, you should receive a confirmation email within a few minutes. If you haven't received it, please try the following:

1. Check your spam/junk folder — search for an email from Bellux or containing your order number
2. Check the email address — make sure the email you used at checkout is correct
3. Wait a few minutes — during peak times (sales, new launches), emails may take a little longer to be sent

Entered the wrong email or only provided a phone number?

All order confirmations, shipping updates, and delivery tracking information are sent by email only. If you entered an incorrect email address at checkout, or only provided a phone number, you will not receive any of these communications.

If this is the case, please contact us via live chat on our website or through our contact form so we can update your details and resend your order information.

Please note: Not receiving a confirmation email does not mean your order wasn't placed. If payment was taken, your order is being processed.