I'm missing an item from my orderUpdated 5 hours ago

We're sorry to hear something is missing from your order! There are a couple of reasons this could happen:

• Multiple parcels: Your items may be shipped from different locations and could arrive in separate packages at different times. Please check your tracking email — you may have received more than one tracking number.
• Item out of stock: In rare cases, an item may have become unavailable after your order was placed. If this happens, we will notify you by email and process a refund for the missing item.

If you've received all your parcels and an item is still missing, please get in touch with us via live chat on our website. Please have your order number ready so we can investigate.