We understand that sometimes things don't go as expected with an order. Before filing a payment dispute (chargeback) with your bank, we strongly encourage you to contact us first — we can almost always resolve the issue faster and more easily than th

<p id="isPasted">We understand that sometimes things don&apos;t go as expected with an order. Before filing a payment dispute (chargeback) with your bank, we strongly encourage you to&#xA0;<strong>contact us first</strong> &#x2014; we can almost always resolve the issue faster and more easily than the chargeback process.</p><h3 id="why-should-i-contact-bellux-first">Why should I contact Bellux first?</h3><ul><li><strong>Faster resolution:</strong> A chargeback can take up to 120 days to resolve. Contacting us directly means we can often resolve your issue within 1&#x2013;3 business days &#x2014; whether that&apos;s a refund, replacement, or store credit.</li><li><strong>We have multiple solutions:</strong> We offer several options including full refunds, partial refunds, replacements, and store credit with a 10% bonus. The chargeback process only offers one outcome and takes much longer.</li><li><strong>Your delivery is guaranteed:</strong> If your order hasn&apos;t arrived within 45 business days of dispatch, we will issue a&#xA0;<strong>full refund</strong> &#x2014; no chargeback needed.</li><li><strong>Easy returns:</strong> If you&apos;re not happy with your order, our&#xA0;<a href="https://usebellux.com/apps/returns-center/">Returns Portal</a> offers a quick and simple process with multiple options to suit your needs.</li></ul><h3 id="how-to-get-help">How to get help</h3><p>Simply reach out to us via&#xA0;<strong>live chat</strong> on&#xA0;<a href="https://usebellux.com/">usebellux.com</a> or through our&#xA0;<strong>contact form</strong>. Our team will prioritise your case and work with you to find the best solution.</p>

Payment Disputes & Chargebacks

Filing a chargeback (payment dispute) with your bank may seem like the quickest option, but it's actually a lengthy and complex process. Here's what you should know:. Better alternative: If you contact us directly, we can resolve most issues within 1

<p id="isPasted">Filing a chargeback (payment dispute) with your bank may seem like the quickest option, but it&apos;s actually a lengthy and complex process. Here&apos;s what you should know:</p><h3 id="the-chargeback-process">The chargeback process</h3><ol><li>You file a dispute with your bank or card provider</li><li>Your bank contacts our payment processor</li><li>The funds are temporarily held while the case is investigated</li><li>We submit evidence to support the transaction</li><li>The bank reviews the case and makes a&#xA0;<strong>final, non-reversible decision</strong></li><li>This entire process can take&#xA0;<strong>up to 120 days</strong></li></ol><h3 id="what-this-means-for-you">What this means for you</h3><ul><li><strong>You won&apos;t have immediate access to your funds</strong> &#x2014; the money is held in limbo during the entire review period</li><li><strong>We cannot issue a refund while a chargeback is active</strong> &#x2014; once a dispute is filed, we are unable to process any refund until the case is resolved by your bank</li><li><strong>The decision is final</strong> &#x2014; there is no appeal process. If the chargeback is resolved in our favour, the funds are returned to us</li><li><strong>It may affect your account</strong> &#x2014; filing chargebacks can impact your relationship with your bank and card provider</li></ul><p><strong>Better alternative:</strong> If you contact us directly, we can resolve most issues within 1&#x2013;3 business days. We offer refunds to your original payment method, replacements, store credit with a 10% bonus, and partial refunds &#x2014; all much faster than the chargeback process. Visit our&#xA0;<strong>live chat</strong> on&#xA0;<a href="https://usebellux.com/">usebellux.com</a> or use our&#xA0;<strong>contact form</strong>.</p>

What Happens When You File a Chargeback?

If you've already filed a chargeback with your bank, here's what you need to know:. Not while the chargeback is active. Once a payment dispute has been filed, we are unable to process any refund on our end. The matter is now between you, your bank, a

<p id="isPasted">If you&apos;ve already filed a chargeback with your bank, here&apos;s what you need to know:</p><h3 id="can-i-still-get-a-refund-from-bellux">Can I still get a refund from Bellux?</h3><p><strong>Not while the chargeback is active.</strong> Once a payment dispute has been filed, we are unable to process any refund on our end. The matter is now between you, your bank, and our payment processor. Any resolution must come through the chargeback process.</p><h3 id="can-i-withdraw-the-chargeback">Can I withdraw the chargeback?</h3><p>Yes. If you&apos;d prefer to resolve the issue directly with us (which is usually faster), you can contact your bank or card provider and ask them to&#xA0;<strong>withdraw the dispute</strong>. Once the chargeback is dropped and the funds are released back, we can then work with you to process a refund, replacement, or any other resolution.</p><h3 id="how-long-will-the-process-take">How long will the process take?</h3><p>Chargebacks typically take between&#xA0;<strong>60 to 120 days</strong> to resolve. During this time, the funds are on hold and neither you nor Bellux has access to them.</p><h3 id="want-to-resolve-it-faster">Want to resolve it faster?</h3><p>If you&apos;d like to explore a quicker resolution, please:</p><ol><li>Contact your bank and request to&#xA0;<strong>withdraw the dispute</strong></li><li>Once withdrawn, reach out to us via&#xA0;<strong>live chat</strong> or our&#xA0;<strong>contact form</strong></li><li>We&apos;ll prioritise your case and process your preferred resolution (refund, replacement, or store credit) as quickly as possible</li></ol><p><strong>Remember:</strong> We want to help you. We offer full refunds, partial refunds, replacements, and store credit with a 10% bonus. Contacting us directly is always the fastest way to resolve any issue with your order.</p>

I Filed a Chargeback — What Now?

Our customer service team is available Monday to Friday during business hours and will get back to you within 1–2 business days.

In the meantime, you might find what you're looking for even faster in our Help Centre FAQs - most customers find their answers there without needing to wait.

Chargebacks & Disputes

Payment Disputes & Chargebacks

What Happens When You File a Chargeback?

I Filed a Chargeback — What Now?