Payment Disputes & ChargebacksUpdated 5 hours ago

We understand that sometimes things don't go as expected with an order. Before filing a payment dispute (chargeback) with your bank, we strongly encourage you to contact us first — we can almost always resolve the issue faster and more easily than the chargeback process.

Why should I contact Bellux first?

• Faster resolution: A chargeback can take up to 120 days to resolve. Contacting us directly means we can often resolve your issue within 1–3 business days — whether that's a refund, replacement, or store credit.
• We have multiple solutions: We offer several options including full refunds, partial refunds, replacements, and store credit with a 10% bonus. The chargeback process only offers one outcome and takes much longer.
• Your delivery is guaranteed: If your order hasn't arrived within 45 business days of dispatch, we will issue a full refund — no chargeback needed.
• Easy returns: If you're not happy with your order, our Returns Portal offers a quick and simple process with multiple options to suit your needs.

How to get help

Simply reach out to us via live chat on usebellux.com or through our contact form. Our team will prioritise your case and work with you to find the best solution.