My order hasn't arrived — what should I do?Updated 5 hours ago

We're sorry your order hasn't arrived yet. Here are a few steps to try before contacting us:

1. Check your tracking link — your parcel may show as delivered or left in a safe place
2. Check with neighbours — the driver may have left the parcel with a nearby neighbour
3. Wait for the estimated delivery window — international parcels can sometimes arrive at the later end of the estimated timeframe

If your order still hasn't arrived after the estimated delivery window has passed, please contact us via live chat on our website.

Our delivery guarantee: All items are shipped with insurance and free online tracking. If your order has not arrived within 45 business days of dispatch, we will issue a full refund. Your delivery is 100% guaranteed.